Terms of Agreement for Vitamed AS
The terms of the agreement have been updated and will apply to all existing and new agreements.
General
These terms apply to agreements for the delivery of products and services, also referred to as goods or the item, to end customers in Norway.
Parties
The seller is:
Vitamed as
Postboks 65
1719 Greåker
Phone: 47 65 58 00
Email: Post@vitamed.no
Organization number 987 188 766, hereinafter referred to as ”Vitamed”, ”we”, or ”us”.
The buyer is: the person specified as the buyer in the order regardless of the sales channel, hereinafter referred to as ”you”, ”your”, or ”the customer”. The person must be at least 18 years old to become a customer of Vitamed.
Terms
Yes please, I would like to become a subscriber; please send me a trial box/boxes at the introductory price immediately. As a subscriber, I will receive a new shipment every month for as long as I wish! I am not committed to any future purchases but must notify VitaMed within 14 days after receiving my trial box/boxes if I do not wish to receive further shipments. The offer applies only to new subscribers over the age of 18 and is limited to one per household.
Payment
Payment is made in arrears, and an invoice is attached to each shipment in a plastic pouch on the outside of the package. Please use the enclosed payment slip for payment. This ensures fast and secure payment.
In the event of non-payment, you will be charged a late fee of NOK 70.00. Thereafter, standard debt collection procedures will be followed.
Postage
All our shipments have a postage and handling fee of NOK. 48,-.
Subscription
Vitamed sells products on an ongoing subscription basis, normally with the first delivery after 14 days and subsequently according to the selected delivery frequency, without any purchase obligation or commitment period.
The subscription can be canceled at any time. Upon cancellation, the subscription ends immediately, effective from the next scheduled shipment.
Changes to products, delivery methods, and delivery frequency may occur. Notice of changes will be sent well in advance of the changes taking effect. Minor changes, such as modified packaging, will not be notified beyond information provided on our website. You may also choose to make changes to your subscription yourself; see more details in the section below.
Subscription applications may be refused for objective reasons, such as attempted fraud, lack of creditworthiness, and the like.
Extra Purchase Security
You can contact customer service at any time to arrange a pause, change, or cancel your subscription.
Delivery
We send our shipments via Posten. Your order will arrive in your mailbox approximately 14 days after we have received the order. Thereafter, you will receive new shipments in accordance with the agreed delivery frequency. We issue a written invoice that serves as an order confirmation and is attached to all shipments. For special offers, larger orders, or multiple orders, it may be necessary to pick up the order at the post office due to size and weight.
Payment
You do not need to pay in advance. The invoice is sent with your shipment, and you have a 14-day payment deadline from the invoice date, unless otherwise agreed. In the event of non-payment, interest will accrue at the rates set at any given time in accordance with the Act on Interest on Overdue Payments, as well as any collection costs. We retain a purchase money security interest in the delivered products until payment, including interest and costs, has been paid in full.
Prices
Our prices are stated in Norwegian kroner and include value-added tax (VAT). The price of the product may vary depending on the sales channel, distribution, and special offers. Prices apply until they are changed. Introductory offers cannot be exploited unfairly through frequent and repetitive subscription sign-ups/cancellations, as they are primarily intended for new customers.
Postage and Handling Fees
Postage and handling fees are added to each shipment according to current rates, unless otherwise agreed.
Right of Withdrawal and Returns
You are protected by the Right of Withdrawal Act and have an unconditional 14-day right of withdrawal from the day you receive the goods on your first shipment.
The right of withdrawal means that you have the right to cancel the purchase for an unopened product and return the item. For the right of withdrawal to be valid, the product must be returned to us in the same quantity and condition as you received it. If the value of the item is reduced more than necessary to determine the nature, characteristics, and function of the item, you must cover this loss in value. Further information on how to exercise your right of withdrawal is provided on the withdrawal form found on the back of your invoice.
Personal Data
We process all personal data in accordance with the Personal Data Act. As the data controller, we store and use this information to maintain and manage the customer relationship, including providing information about products, services, and other benefits from Vitamed AS and close partners.
The customer agrees that Vitamed AS may use any form of communication with you, including mail, telephone, email, and SMS, to inform you about or market our product offerings. The customer agrees that close partners of Vitamed may use mail and telephone to market their product offerings. Consent is voluntary and is valid until it is withdrawn. If you wish to withdraw your consent, in whole or in part, please contact Customer Service.
Vitamed AS is subject to a duty of confidentiality regarding personal data. Disclosure of information to third parties beyond the aforementioned parties cannot occur without your consent, unless the disclosure is required by law or is part of debt collection, insurance claims, and/or accounting processing. Registration of opt-outs should be directed to Customer Service. You have the right to access the information registered about you and can demand that it be corrected, cf. the Personal Data Act §§ 18, 27, and 28.
Vitamed uses personal profiles. You have the right to access the information that forms the basis for the profile and where the information was obtained from, cf. the Personal Data Act § 21.
For more information about the processing of personal data, please contact Customer Service, who will assist you. The data controller is the company’s General Manager.
You can reach Customer Service by phone at 47 65 58 00 on weekdays from 9:00 AM to 3:00 PM. You can also use our contact form or send an email to post@vitamed.no.
For information about our complaint and compensation schemes in connection with claims and/or the right of withdrawal and returns, please contact Customer Service.
Choice of Law and Jurisdiction
The agreement is governed by Norwegian law. Disputes between the parties shall be sought to be resolved through negotiations. If negotiations are unsuccessful, the dispute shall be referred to the ordinary courts.
Disclaimers and Limitations of Liability
Vitamed reserves the right to account for downtime, incorrect prices, or delivery problems caused by circumstances beyond Vitamed’s control.
Vitamed further reserves the right to account for typographical errors, pricing errors, and changes in VAT or other taxes. Any offers apply while supplies last (as stated in connection with the individual campaign).
We take no responsibility for the incorrect use of products. Please follow the recommended dosage on the package.
